Inventory Management
Inventory management is an important and complexed issue for companies as it requires not only the commitment of substantial funds but also daily engagement, which adds to the final cost.
ConnexPos offers inventory optimization solutions which provide its customers with the ideal cost and inventory flexibility ratio by using state-of-the-art technology which reduces complexity.
Order & Payments Management
Connexpos provides solutions in the field of order management, including back-end customer support, development, returns management, and payment processes.
It also incorporates support services, such as order collection, packaging and management of transport processes as well as digital monitoring through truck and trace services. Connexpos carefully designs the effective management of complex procedures which are aligned with a wide range of high-tech products where speed and accuracy are of top priority.
Returns Management
Connexpos manages product returns from consumers back to manufacturers. Regardless of the product type, our services provide significant cost reduction and absolute transparency in inventory management along with upgrade of the customer satisfaction level .
Modern commerce requires optimized return management techniques which include international returns, specialized procedures for B2B or B2C customer service and advanced technology usage, terms absolutely fulfilled by Connexpos.
Additionally, for specific industries, due to the sensitivity of their products specialized handling of returns and tailor-made solutions are absolutely essential. That is another field of expertise for Connexpos.
Re-branding and re-packaging
Connexpos provides holistic solutions in the field of order management, including back-end customer support development, returns management, and payment.
Driven by that philosophy, company also provides extensive services for our customers’ re-branding needs.
Digital monitoring, through our tracking service, adds significally to the quality of the transport services provided as Connexpos carefully designs effective management norms for complex processes needed in high-tech product commerce where speed and accuracy are a top priority.
Also, Connexpos provides value-added services for individual industry-specific needs such as , e.g. software updates, product re-configuration, repackaging/reassembly of goods, emergency deliveries, large customer supply or serialization solutions.
Quality Management
In order to ensure the highest quality of our services we use a variety of tools and standards. The mandatory quality standards of each industry, together with the additional specifications available on international level, determine the quality of the services provided.
We constantly monitor and evaluate the procedures followed, in order to provide homogenized and high quality services regardless of the country in which each customer is located or operates.
Finally, the continuous training of our employees and the optimization of processes in the field of quality management allows us to focus on what is important: serving our customers and their needs.
Customer-centered policy
- SLAs
- Monitoring and reporting
- Quality agreements
Agile Management
- Internal audits and management reviews
- Open access quality policies with objectives
- On-the-go policy improvement
Information management
- State-of-the-art technologies
- Cross-national information exchange
- Regular reporting